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What's the rug return policy?

Every Flooret rug comes with a 30-Day Home Trial under our Love It Guarantee. Live with it, and if it isn't the right fit, send it back at no cost.

Eligibility

Flooret rugs are eligible for a full refund or free exchange within 30 days of delivery. To qualify, the rug must be returned clean, undamaged beyond normal use, and shipped with our prepaid return label.

Your rug qualifies for a refund if it's:

  • Returned within 30 days of delivery
  • Clean and free of stains, spills, odors, or pet damage
  • Free of damage beyond normal use (walking on it, vacuuming, and furniture placement are all fine)
  • Sent back using our prepaid return label
How to Return or Exchange
  1. Contact support@flooret.com to start your return or exchange. We'll email you a prepaid return label.
  2. Attach the prepaid label to your box.
  3. Drop it off at your nearest carrier drop-off location (UPS, FedEx, or USPS).

Exchanges: Exchanges are free during your 30-day trial. If you switch to a different rug, you'll pay or be refunded the price difference.

Once we receive and inspect your return, we refund your original payment method within 10 to 14 business days.

For our return policy for all other products, check out What's our return policy?