How Do Holds Work?
Need more time before your order ships? We're happy to hold your floors until you're ready, no time limit, just an estimated ship date so we can plan.
How to request a hold: You can place a shipment hold online at checkout using the Delayed Shipment Calendar, or by calling our team at 1-800-700-8122. There is no hold fee, and all we need is an estimated release date at the time of purchase.
- Online: Select a date in the Delayed Shipment Calendar at checkout. Add context in the Delivery Notes field if needed.
- Phone: Call 1-800-700-8122 and a member of our team will be happy to help.
- What we need: A firm or estimated release date at the time of purchase.
The Requested Shipment Date selected at checkout is when your order will ship — delivery typically arrives within 4–8 business days from that date.
How do holds under 6 months work?
Your stock is set aside as soon as you order. When you're ready, contact us with at least 8 business days' notice before your desired delivery date. Note: freight delivers on weekdays only.
How do holds over 6 months work?
We'll take your order now but wait until roughly six months before your release date to physically reserve your stock — this keeps our inventory accurate and ensures your selection remains available. Give us as much notice as you can, and let us know if your timeline shifts. If your preferred product is no longer available when your hold comes due, we'll reach out to discuss alternatives.
How do I adjust or cancel a held order?
Release dates can be changed anytime, just give us as much notice as possible. Held orders can also be modified (quantities, colors, accessories) or canceled any time before they ship. Email support@flooret.com or call 1-800-700-8122.
Common questions
Does it cost anything?
No hold fee, regardless of length.
What if I'm not sure exactly when I'll be ready?
An estimated date is fine, update it as your timeline firms up
What if I need my order sooner than expected?
Let us know as soon as possible. We need at least 8 business days' notice to coordinate with the freight carrier.
Can I add a hold after I've already ordered?
Yes, as long as it hasn't shipped. Contact us at support@flooret.com or 1-800-700-8122.