How Do Holds Work?
Need more time before your order ships? We're happy to hold your floors until you're ready, no time limit, just an estimated ship date so we can plan.
How to Request a Hold
- Online: Select a date in the Delayed Shipment Calendar at checkout. Add context in the Delivery Notes field if needed.
- Phone: Call 1-800-700-8122 and a member of our team will be happy to help.
- What we need: A firm or estimated release date at the time of purchase.
The Requested Shipment Date selected at checkout represents when the order will ship. Delivery will be 4-8 business days from that selected date.
Holds Under 6 Months
Your stock is set aside as soon as you order. When ready, contact us with at least 8 business days' notice before your desired delivery date, freight delivers weekdays only.
Holds Over 6 Months
We'll take your order now but wait until about six months before your release date to physically reserve stock, which keeps inventory accurate. Give us as much notice as you can, and let us know if your timeline shifts.
Adjusting or Canceling
Release dates can be changed anytime, just give us as much notice as possible. Held orders can also be modified (quantities, colors, accessories) or canceled any time before they ship. Email support@flooret.com or call 1-800-700-8122.
Common Questions
Does it cost anything?
No hold fee, regardless of length.
What if I'm not sure exactly when I'll be ready?
An estimated date is fine, update it as your timeline firms up
What if I need my order sooner than expected?
Let us know as soon as possible. We request at least 8 business days notice to coordinate with the freight carrier.
Can I add a hold after I've already ordered?
Yes, as long as it hasn't shipped. Contact us at support@flooret.com or 1-800-700-8122.
Questions? Email support@flooret.com or call 1-800-700-8122. M-F, 8 AM–7 PM CST.