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How Do I Track My Order?

Tracking is emailed automatically when your order ships. Here's where to find it and what the updates mean.

Find Your Tracking Number

Your tracking email goes to the address you used at checkout. If you can't find it, you can always pull it up directly:

  1. Go to the account login page and enter your email used when placing the order.
  2. We'll email you a one-time code to sign in. No password needed.
  3. Select your order to see its status, carrier, and tracking number.

What to Expect From Tracking Updates

  1. You'll be notified as soon as your shipment is booked with the carrier and a tracking number is generated.
  2. Updates appear after the carrier physically scans the shipment. This can take up to 2 business days after the number is generated.
  3. Business days are Monday through Friday, excluding holidays. A number generated late Friday may not show movement until Tuesday or Wednesday.

Freight vs. Parcel Deliveries

Tracking works the same way for both. The delivery experience is what differs.

  • Small parcel (samples, accessories, trim, 3 or less boxes of flooring): Ships via UPS or FedEx. Delivered like any package, no signature or appointment needed.
  • Freight (flooring orders): Ships with one of our freight partners. The carrier will contact you to schedule a delivery window, and someone needs to be present to sign. Read more in How Does Shipping Work?

 

Common Questions

I got a tracking number but nothing is showing. Is that normal?
Yes. The number generates when your shipment is booked, but it won't show activity until the carrier scans it, which can take up to 2 business days. If it's been longer, contact us and we'll check with the carrier.

I never made an account. How do I sign in?
Your account was created automatically with your checkout email. Enter that email on the login page and we'll send you a code. There's no password to remember.

The carrier called to schedule delivery and I missed it. What do I do?
Call back using the number on your tracking page as soon as possible. Freight that sits unscheduled at the terminal can incur storage fees, so the sooner you rebook, the better.

 

Questions? Email support@flooret.com or call 1-800-700-8122. M-F, 8 AM–7 PM CST.