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How Do I Pack and Ship My Flooring Return?

How you ship your flooring back depends on how much you're returning. Here's how to prep parcel returns (1–3 boxes) and freight returns (4+ boxes) so they arrive in saleable condition.

All returns require an approved Return Authorization (RMA) before shipping anything back. If you haven't started your return yet, begin with What's our return policy?
Parcel Returns (1–3 Boxes)

Smaller returns can be dropped off at a local carrier. Before you ship:

  • Protect the edges. Wrap boxes in cardboard to protect the click-locking mechanism.
  • Use padding or wrap, not tape. Tape applied directly to flooring boxes makes them unsalable. Wrap the box in cardboard or padding first, then tape over the wrap.
  • Document the boxes. Take clear photos of each box before and after wrapping. You'll submit these with your Return Request Form.
Freight Returns (4+ Boxes)

Flooring is heavy, so larger returns must be palletized for safe transit.

  • Purchase a Return Kit. You'll need one Freight Return Kit per pallet. The kit includes everything needed to secure your flooring for the trip back.
  • Hold onto your original pallets. We strongly recommend keeping your delivery pallets until your installation is 100% complete. They're the easiest way to ship a return.
  • Wait for scheduling instructions. Freight pickups are scheduled by email after your return is confirmed. You'll receive detailed re-packaging and prep instructions at that time.
For step-by-step freight return guidance, see the Freight Return Kit Instructions

 

Common Questions

Can I use my own shipping provider? Yes. You can ship with your own carrier, or we can arrange return shipping using our competitive carrier rates. Either way, return shipping costs are deducted from your refund at the actual carrier cost.

What if I no longer have my delivery pallets? The Freight Return Kit includes what you need to palletize your return. Purchase one kit per pallet and follow the included instructions.

When will I get my refund? Once your return arrives at our warehouse and passes inspection, your refund is processed within 10–14 days. See What's our return policy? for full refund details.

 

 Questions? Email support@flooret.com or call 1-800-700-8122. M-F, 8 AM–7 PM CST.