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How Do I Place an Order?

Order online anytime or work with a member of our team by chat, phone, or email.

Order Online
  1. Browse collections: Modin LVP, Arista Laminate, Silvan Hardwood, Provence Hardwood, or Trim & Accessories.
  2. Select your product and quantity. Make sure the square footage matches your project. We recommend adding 8% overage to account for cuts, waste, and future repairs. For rooms with many angles, diagonal cuts, or pattern-matching requirements, consider adding 10–15% instead.
  3. Add to cart and check out. Sales tax is calculated at checkout based on your shipping address.

You'll receive an order confirmation email once processed, and a shipment confirmation with tracking once your order is booked with a carrier.

Order With a Team Member

For larger projects or when you simply prefer assistance with finalizing your selections, our team is here to help! Here is how to reach us:

  • Chat: Live chat via the widget at flooret.com
  • Text or call: 1-800-700-8122
  • Email: support@flooret.com

Payment Options
  • Credit / debit card: Visa, Mastercard, Amex, Discover, all major cards accepted.
  • FlexPay: Monthly installments. 0% APR for qualified buyers. Applying uses a soft credit check only, so it won't affect your credit score. For details on installment plan lengths and minimum purchase amounts, contact our team.
  • PayPal Credit: 0% interest for 6 months, $0 down on qualifying purchases. Terms are subject to change; confirm the current offer at checkout.
  • Resolve (commercial accounts only): Net-60 payment terms. Pre-approval is required before placing your order. To begin the pre-approval process, contact your Flooret account representative or email support@flooret.com. Apply at app.resolvepay.com/flooret.

 

Common Questions

Do I need an account to place an order?
No account is required to place an order. Simply enter your shipping and contact details at checkout, and an account will automatically be created using the email address you provide. You can use this account to track orders and reorder in the future.

Can I use more than one payment method?
Flooret does not support split payments at checkout. If you need to use multiple payment methods, contact us at 1-800-700-8122 and our team will work through your options.

How does shipping work?
Flooret ships throughout the continental U.S. For full details on carriers, delivery timelines, and freight options, see our How Does Shipping Work? article. For shipments to Alaska or Hawaii, see Do You Ship to Alaska or Hawaii?. For Canada, see Do You Ship to Canada?.

Can I change or cancel my order after placing it?
Contact us as soon as possible at support@flooret.com or 1-800-700-8122. Orders that have already shipped cannot be modified, but if your order has not yet been picked up by a carrier, we'll do our best to make adjustments.