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How to Repair Damage to Silvan Resilient Hardwood Floors

Whether the damage is a minor scuff, or a larger scratch, here's how to handle the repair.

Most Silvan damage has one of two fixes: color-matched repair putty for surface scratches, or replacing the plank for anything deeper. If you're unsure, start with putty. It won't affect your ability to replace the plank later if necessary.

  • Surface scratches or scuffs: Color-matched hardwood scratch repair putty
  • Deep gouges, dents, or separation: Replace the plank
Minor Scratches and Scuffs

Use a color-matched hardwood scratch repair product such as Roberts Palette Quick-Repair Putty. Follow the manufacturer's instructions.

Replacing a Damaged Plank

Silvan's click system lets you replace individual planks anywhere in the room without disturbing the rest of the floor.

What you'll need: utility knife or hand saw, straight edge and pencil, pull bar or pry bar, rubber mallet and tapping block, Gorilla Clear Glue or super glue, replacement plank.

Use leftover planks from your original order if you have them. If not, contact support@flooret.com before ordering to confirm the correct product. Acclimate the replacement plank flat in the room for 48 hours at 50°F–85°F and 40–60% RH before installing.

For a visual walkthrough, watch this step-by-step video.

  1. Mark cut lines. Draw a rectangle inside the damaged plank, about 1" in from each edge.
  2. Cut out the center. Score along your lines with a utility knife or hand saw. Don't cut into adjacent planks or the subfloor.
  3. Remove the center. Lift the cut-out piece free with a pull bar or pry bar.
  4. Remove the remaining edges. Work the four border strips loose from surrounding click joints. Go slow.
  5. Prepare the replacement plank. Shave down the lower lip of the click mechanism on the groove sides so the plank drops in rather than angles.
  6. Dry-fit first. Confirm a flush fit before applying adhesive.
  7. Apply adhesive. Run a thin bead of Gorilla Clear Glue along the surrounding planks' tongues, not on the subfloor.
  8. Set and seat. Drop the plank in and tap flush with a tapping block and rubber mallet.
  9. Clean up immediately. Wipe excess glue before it cures.
  10. Weight and wait. Stack books on the plank for a few hours. No foot traffic for 24 hours.

When to Call a Professional

Call a flooring pro if multiple planks are damaged, water may have reached the subfloor, damage is near a wall or transition with restricted access, or you're not comfortable with the cutting tools required.

Prevention

Felt pads (1" minimum) under all furniture. Entry mats to catch grit. Trim pet nails and add rugs in high-traffic zones. Wipe spills immediately. See How to Clean and Maintain Silvan Resilient Hardwood Floors.

Don't sand or refinish - Silvan's UV-cured finish isn't sandable. Use putty for surface damage. Replace the plank for anything deeper. Don't use water-based wood fillers, they won't adhere to UV-cured acrylic. Don't force a separated or buckling plank back into place, investigate the underlying cause first.

Common Questions

Can I replace a plank near a wall?
Yes, but it's harder with less room to maneuver. If the damaged plank is in the first or last row, you may need to remove the baseboard to access the click joints. Consider calling a professional for tight spots.

Can I use any glue?
Gorilla Clear Glue or quality super glue both work. Avoid wood glues that expand as they cure, expansion can push the plank out of position.

What if the damage is from water?
Surface water wiped up quickly usually doesn't cause lasting damage. If water soaked into the plank or reached the subfloor, replace the plank and check the subfloor for moisture before installing the replacement.

Questions? Email support@flooret.com or call 1-800-700-8122. M-F, 8 AM–7 PM CST.