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What's the return policy?

At Flooret, we want you to feel as confident in your floors as we are. That's why we offer a 6-month return window and a satisfaction guarantee on unopened, like-new boxes.

How to Qualify for a Return

To qualify for a return, your flooring must meet all of the following requirements:

  • Unopened & Unaltered: Flooring cannot be installed, cut, damaged, or repackaged. Boxes must be in their original, sealed packaging.
  • Climate Controlled: Flooring must have been stored in normal living conditions, away from the elements.
    • Modin Collection:  Stored between 40°F and 90°F. 
    • Silvan & Arista Collections: Stored between 50°F and 85°F with 40–60% relative humidity.
    • Provence Collection: Stored in a climate-controlled space at 65°F–80°F and 35–55% relative humidity.
  • Within 6 Months of Delivery: Returns must be initiated within 6 months of your delivery date.
  • Pre-Approved: All returns require a Return Authorization (RMA) from our team before they are sent back.
  • Exclusions: Sample cuts and sample planks are not returnable. If you no longer need your samples, you can give them a second life through our Sample Recycle Program.
 
What's Refunded (and What Isn't)
  • Product cost: Fully refunded to your original payment method.
  • Return shipping: Deducted from your refund at the actual carrier cost. A quote will be provided once the return request is approved.
  • Original shipping charges (if applicable): Non-refundable.
You can use your own shipping provider, or we can arrange return shipping using our competitive carrier rates.
How to Start Your Return
Ready to move forward? It's a simple three-step process:
  1. Review & document. Confirm your boxes are unopened and meet the conditional requirements above. Take clear photos of the product and its storage location.
  2. Submit your request. Complete our Return Request Form with your details and photos.
  3. Our support team will review your request. If approved, we'll issue your Return Authorization (RMA) along with shipping or pickup instructions. For packing requirements and what to expect, see How Do I Pack and Ship My Flooring Return?.

Refund timing: Once your return arrives at our warehouse and passes inspection, your refund is processed within 10–14 business days.

Common Questions

What if my order arrived damaged?

Shipping damage isn't handled through the return process. File a damage claim by emailing support@flooret.com or using our contact form. Have your order number and clear photos ready. See What do I do if my order arrives damaged?.

What if I opened a box just to check the color?

Opened boxes do not meet the Unopened & Unaltered requirement and are not eligible for return. We recommend ordering samples before placing a full order — samples are the best way to verify color and finish in your space.

Can I return samples?

Sample cuts and sample planks aren't returnable, but you can send unused samples back through our Sample Recycle Program.

What's the return policy for rugs? 

Rugs are covered by a 30-day home trial return policy, which includes free returns and exchanges. For more details, check out What's the rug return policy?