Do You Ship to Alaska or Hawaii?
Yes, Freight orders require a freight forwarder. Samples and small parcels ship directly, no forwarder needed.
The Shipment Process
- Flooret to your forwarder. Shipment from our warehouse to the mainland freight forwarder address is covered by our standard freight shipping, regardless of the forwarders destination.
- Forwarder to your address. Coordinated and paid for directly between you and your forwarder, based on destination, pallet size, and service level.
Samples and small parcel orders ship directly to your AK/HI address, no forwarder required
Choosing a Forwarder
Use any licensed freight forwarder. Once chosen, we'll need their name and shipping address to route your order correctly.
How to Place Your Order
We recommend ordering by phone at 1-800-700-8122, our team can confirm forwarder details and freight specs directly.
Ordering online instead? Two things required at checkout:
- Shipping address: Enter your real home address, not the forwarder's. We need your true destination for warranty and order records.
- Order Notes: Include your forwarder's name and address here so our Shipping Team knows where to send the pallets.
If either is missing, we'll follow up before shipping, but getting it right at checkout avoids delays.
What Your Forwarder Will Need
Pallet dimensions, pallet weight, and freight class. Contact our Shipping Team at support@flooret.com and we'll send these details for you to pass along.
Common Questions
Do I need a forwarder for samples?
Samples and small parcels ship directly to your address, without the need of a forwarder.
Who pays for the forwarder portion of shipment?
Forwarders will be coordinated directly between you and the forwarder.
Why do I enter my home address instead of the forwarder's?
We keep your real destination on file for warranty and order records. Your forwarder's info goes in the Order Notes field instead.
Questions? Email support@flooret.com or call 1-800-700-8122. M-F, 8 AM–7 PM CST.